POSITION: Benefits Coordinator

ORGANIZATION / LOCATION: Benefits Services Department

REPORTS TO: Supervisor – Employee Benefits

REVISION / REVIEW DATE: July 1, 2020

JOB CODE:45

UNION: Local2250

CLASSIFICATION: ACE/AFSCME

GRADE: 17

POSITION SUMMARY:Under the direction of the Supervisor of Employee Benefits, the Benefits Coordinator serves as a member of a team that provides system-wide implementation and support for the school district’s benefits programs, including, but not limited to health care, dental, vision, prescription drug, life insurance, pension, and other benefit-related programs as approved by the Board of Education.  The incumbent of this position will provide support for employee and retiree utilization of automated systems including, but not limited to PGCPS Web Page, Oracle Self-Service and other customer service related systems.  The Benefits Coordinator will provide high quality benefits program services to all employees and retirees through effective personal communication approaches face-to-face, phone, e-mail, written, inter-office mail and external mail.  

DUTIES AND RESPONSIBILITIES

Provides prompt and courteous service to the high volume of callers and visitors; responds to all inquiries received by phone, in-person, email and mail;

Reviews enrollments and changes for accuracy to meet deadlines for processing;

Maintains databases and paper files for employees and retirees; reconciles reports;

Provides information to employees and administrators regarding policy and procedures relative to benefits and benefits related transactions;

Obtains, reviews and analyzes information received from informant or beneficiary in order to process claims and benefits transactions;

Consults with other offices, such as Absence Management and Employee and Labor Relations, regarding personnel actions which could impact benefits administration;

Collects payments for insurance as necessary and prepares cash receipt voucher to accompany payments;

Assists and supports customers with the use of Oracle Self Service; troubleshoots system issues and collaborates with IT as needed;

Consults with COBRA and direct bill vendors to ensure a smooth transition of benefits services;

Notarizes beneficiary designation and state retirement agency forms for active employees and retirees;

Conducts research to obtain additional information to clear up and resolve discrepancies; explains status of actions taken and procedures;

Posts data to records and logs according to prescribed procedures or direction from supervisors;

Provides backup to other team members as needed;

Assists with new employee orientations, open enrollment activities and wellness events; and

Performs other duties as assigned.

QUALIFICATIONS

Knowledge of general office practices, procedures and equipment;

Knowledge of school system policies, and procedures;

Uses appropriate written, verbal, or electronic communication skills to disseminate information; operates a computer with speed and accuracy;

Ability to maintain confidentiality and make effective business decisions regarding with whom to discuss sensitive and confidential information;

Ability to perform routine and diversified work involving independent judgment;

Ability to work effectively in a fast-paced environment and meet scheduled deadlines;

Ability to use business telephone, e-mail, written, and face-to-face communication techniques and etiquette; and

Proficiency with MS Office Suite (Word, Excel, Power Point). 

EDUCATION and/or EXPERIENCE REQUIREMENTS: Graduation from high school or GED required.  A minimum of three (3) years of progressively responsible experience in benefits office and administrative responsibilities.  Some experience or familiarity with large scale administration of benefits programs preferred.

CERTIFICATION REQUIREMENTS: Must be a Notary Public or willing to obtain Notary Public within 60 days of date of hire.

SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibilities.

PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORKING ENVIRONMENT: Normal

ADDITIONAL INFORMATION: Annual leave may be limited during specified timeframes.

Prince George’s County Public Schools • www.pgcps.org • 14201 School Lane, Upper Marlboro, MD 20772