POSITION SUMMARY:
Under
the direction of the Director of Information Technology, the Systems Support Specialist
performs complex multi-platform hardware and software installations and
introductory training for administrative-based work stations and networks.
An
employee in this class performs complex multi-platform installations and
INTERNET, as well as performing problem analysis specifying and executing
corrective measures. Employees in this
class are given generalized instruction on assignments and are expected to
bring a project to conclusion with minimal supervision. Technical assistance to
customers, other Programmer/Analysts and Computer Operators will be
required. Assignments are evaluated for
adherence to specifications and standards and for effective utilization of
resources.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Schedule
and implement maintenance of existing administrative workstation and server installations
and upgrading to new equipment and software, connectivity to multi-platform
system and Internet;
Develop
and document Help Desk problem resolution procedures and validate hardware and
software problems reported by users;
Monitor, evaluate,
provide admin support for web content and back-up systems and other systems as
assigned;
Assure the technical
performance of equipment and software maintenance is complete;
Perform
critical problem resolution providing rapid response capability; and
Perform
related duties as required.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Considerable
knowledge of multi-platform environments, communications, hardware and
software;
Considerable
professional experience working on OS Systems, Windows, Red Hat servers and
PCs, WAN and LAN technical expertise essential;
Successful
customer service and technical call skills;
Ability
to maintain effective and professional writing and oral communications skills;
and
Ability
to maintain effective working relationships with all levels of management, professional,
technical and clerical staff.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
Bachelor’s degree in computer science or related field
preferred; considerable experience in analysis and resolution of multi-platform
computer problems and specialized or technical training courses in related
field required; “A+ Certification” by professional institution; or any
equivalent combination of experience and training which provides the required
knowledge, skills and abilities.
CERTIFICATION REQUIREMENTS:
A+
Certification from a professional institution.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
None.