POSITION SUMMARY:
Reporting
to the Director of Payroll Services, the Supervisor, Emplolyee Benefits working
in collaboration and cooperation with the Supervisor, Payroll and Benefits Operations
and Procedures; the Supervisor, Payroll and Benefits Processing and Analysis;
and Supervisor, Payroll and Benefits Case Management, is responsible for the
implementation and administration of all PGCPS benefits programs. Additionally, the Supervisor is responsible
for, collectively working with the other supervisory staff to contribute to the
successful execution of the primary and secondary core services of the
Department.
The
Supervisor, Employee Benefits will serve as the lead staff member in the
establishment and maintenance of effective Third Party Administration (TPA)
contractual relationships and collaborating with the Purchasing Office in the
procurement of new and/or renewal contracts.
The Supervisor analyzes trends in the market place with regard to
employee and retiree benefit plans.
The
Supervisor, Employee Benefits will provide leadership to departmental staff in
the development and maintenance of an effective employee and retiree
communication program including but not limited to benefit documents and
publications, webpage, employee self-service, on-line enrollment and
face-to-face, phone, e-mail and voicemail communication approaches.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Oversees the workflow of the Benefits
Services and Programs, including making appropriate staffing assignment
recommendations to the Director of Payroll and Benefits, so that objectives are
met and work is accomplished;
Oversees the administration of PGCPS benefits
programs for employees and retirees, including, but not limited to, health and
welfare plans, the Employee Assistance Program (EAP), the Maryland State
Retirement System (MSRS) pension plan, voluntary supplemental retirement
investment programs, provided and voluntary life insurance plans, and other
benefit related programs that may be assigned;
Assists with the development of efficient,
effective and accountable customer service procedures for leave processing and
counseling, retirement processing and counseling and insurance administration
according to the negotiated agreements;
Serves as primary
day-to-day benefits liaison with insurance companies, vendors, government
agencies, board attorneys, advisors, and TPAs;
Creates and updates Summary Plan Descriptions
(SPDs) of all benefits programs, as necessary;
Coordinates annual Open Enrollment planning
and processing, Pre-Retirement Conferences, Request for Proposal (RFP) planning
and processing, and other scheduled events. Also coordinates Benefits Services
and Programs participation in all New Employee Orientation Programs;
Prepares budget requests, cash forecasts, and
management reports for the Benefits Department; authorizes payments to vendors,
refunds to employees and retirees, and other disbursements in a timely accurate
manner;
Develops and revises benefits communication
materials including publications and documents, webpage, employee self-service,
online enrollment and other electronic/automated tools. Previews all
information which is to be distributed to all employees and retirees through
the Chief Financial Officer’s Office;
Reviews all benefits related reports
developed by Payroll Systems and Analysis staff
for accuracy; ensures that , Payroll and Benefits staff, Budget staff
and Finance staff, and other necessary offices have current accurate
information regarding benefits, co-payments, contributions, etc.;
Provides leadership development opportunities
and guidance to hiring, leave, pension, insurance and payroll staff.
Communicates appropriately and effectively with all levels of staff; and
Performs other duties as assigned by the
Director of the Payroll and Benefits Services Department.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability
to Collaborate – Proactively works in partnership with others to achieve a
common goal or necessary objective, builds rapport and cooperative
relationships with others;
Ability
to Deliver Effective Customer Service – Makes customers and their needs a
primary focus. Takes appropriate immediate action to meet customer needs and
concerns. Takes personal responsibility to resolve the issue(s);
Ability
to Work Effectively as a Team Member – Actively participates as a member of a
team to move the team toward the completion of goals. Informs and involves others by sharing
important relevant information with stakeholders. Places higher priority on
team or organizational goals than on own goals;
Ability
to Communicate Effectively – Effectively conveys reliable accurate information
so that the recipient clearly understands its intent;
Uses
appropriate written, verbal, or electronic communication format to disseminate
information;
Ability
to Maintain Confidentiality – Makes effective business decisions regarding with
whom to discuss sensitive and confidential information. Respects the privacy of
others, and maintains the confidentiality of information to which exposed;
Proficiency
in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, etc.) and skilled
using the internet for work related research;
Proficiency
in the Oracle Human Resources Benefits module;
Must
have ability to analyze issues, shift priorities, and cope with ambiguity in a
fast-paced environment; and
Ability
analyzing numbers, budgets, using forecasting tools, and understanding complex
data.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
Bachelor’s
Degree in Information Technology, Human Resources Management or a related field
with a minimum of five (5) years progressively responsible professional
experience; or any equivalent combination of experience and training which
provides the required knowledge, skills and abilities.
Must
have demonstrated successful supervisory experience, and be able to lead staff
through managing change.
CERTIFICATION REQUIREMENTS:
CEBS
or other professional accreditation preferred or acquired within 3 years of
employment.
SUPERVISORY RESPONSIBILITIES:
Oversees
assigned Benefits Services and Programs staff.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
ADDITIONAL INFORMATION:
This is a confidential position. Not a member of a bargaining unit.