Under the direction of the Senior Data Operations Partner, the Data Operations Technician is responsible for performing diverse technical work and data entry of employment data into the Human Resources Information System (HRIS).  The incumbent of this position is responsible for processing personnel actions, reviewing the accuracy of the data captured and conducting periodic data audits. The Data Operations Technician develops reports, provides information as needed, provides exceptional customer service and serves as a liaison to other departments and staff. 

Enters personnel actions and information into the HRIS to support all phases of the employment lifecycle and maintains accurate employee database files;

Performs data quality and management audits and checks to ensure database integrity;

Prepares and runs routine and specialized reports;

Answers technical questions from principals, administrators, supervisors, coordinators and employees as it relates to the HRIS employment  database;

Maintains day-to-day contact with managers, administrators and Human Resources staff to meet required goals and critical deadlines;

Investigates, recommends resolution and corrects employment and personnel issues;

Supports the accomplishment of the Human Resources Division mission and objectives by completing diverse and complex administrative duties that support data management and data quality programs and employment functions;

Establishes and maintains strong, positive working relationships with all customers and staff to support the delivery of efficient and effective Human Resources services;

Assists with the implementation of policies and procedures and the negotiated contracts and interprets information to staff as it relates to employment data;

Utilizes available technologies to support employment functions and  to maintain highly accurate employment data;

Participates in systemic, division and department activities to support the employment lifecycle and workforce initiatives;

Performs a variety of administrative tasks to support cross-functional teams to ensure efficient and effective office/department operations and high levels of customer service; and

Performs other duties as assigned.

High attention to details, the ability to multitask, organize, and prioritize within a fast-paced rigorous environment;

Results oriented with a strong sense of urgency;

Must be a self-starter and able to work well independently, as well as collaborate with others;

Proficient in the use of HRIS systems, Microsoft Office Suite, with particular strength in Excel, Word and PowerPoint; must also be proficient in Google applications and skilled

Highly analytical position, requiring knowledge/experience in analyzing numbers, working quickly and accurately;

Effective oral and written communication skills with a focus on accuracy and high quality customer service; and

Ability to maintain confidentiality.

Completion of a high School diploma or GED required; completion of classes or course work resulting in proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc.) report generating software and other human resource technologies preferred.  A minimum of two (2) years of experience working in a fast paced, high volume office in a large organization or related customer service positions.  



None Required.



No direct supervisory responsibilities.



The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.




The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.




Highly demanding and fast-paced environment. Annual leave may be limited during specified timeframes.