POSITION SUMMARY:
The Case Management Clerk II provides
case management and complex clerical services to support appropriate and
effective reviews, assignments, recordings, and responses to the school
system’s Absence Management and Benefits Program in accordance with state and
federal regulations, school system’s policies and procedures, and collective
bargaining agreements. This work is performed under general supervision.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Analyzes all non-work related Leave of
Absence (LOA), Family Medical Leave Act (FMLA), and Long-Term Disability (LTD)
requests, as well as Sick Leave Bank (SLB) grants;
Provides information and documentation
to employees, supervisors, outside agencies, and other personnel in accordance
with the established department policies and procedures, and state and federal
regulations;
Performs mathematic computations, determines
FMLA and LOA eligibility, and reviews, categorizes, and codes all incoming
extended LOA requests;
Reviews and interprets medical
documentations for accuracy and completeness, and obtains and/or clarifies additional
medical documentation submitted by healthcare providers;
Verifies and processes SLB grants, and
prepares adjustment documents in accordance with established department
guidelines;
Researches and monitors leaves and
absences, and prepares related correspondences;
Facilitates return to work processes,
including referrals to the Transition to Work (TTW) and the Americans with
Disability Act (ADA) programs;
Reviews extended leave requests and
usage to mitigate fraud and abuse, posts data to records, logs information, and
provides supporting documentation to the Employee and Labor Relations Office
(ELRO) for suspected leave fraud and abuse;
Prepares insurance invoices for
employees on unpaid leave and assists employees in managing out-of-pocket
benefit premiums;
Provides training to employees on
absence management and leaves of absence policies; and
Performs other duties as assigned.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Thorough knowledge of FMLA regulations, State of Maryland leave laws, and
contractual agreements related to LOA and SLB;
Demonstrated proficiency in Oracle Human Resources Management System
(HRMS) or ability to acquire proficiency within six months of employment;
Proficient in Microsoft Office Suite (Excel, Power Point, Word, etc.),
Google documents, and e-mails;
Knowledge of medical terminology and FMLA hour computation;
Ability to collect, analyze, categorize, and interpret leave documents
and records;
Ability to establish and maintain effective working relationships within
a multidisciplinary team environment with internal and external customers;
Ability to work under pressure, multi-task, and meet deadlines, while
shifting priorities and coping with the ambiguity of a fast-paced environment;
Ability to provide excellent customer service, while maintaining
confidentiality and privacy of information.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
Completion of high school diploma
required; Associates Degree preferred. Minimum of six (6) months of absence/leave
management work experience within the local, state, or federal government or
private sector preferred. Completed
coursework resulting in proficiency in Microsoft Office Suite, Oracle HRMS, and
other leave related training is a plus.
CERTIFICATION REQUIREMENTS:
None Required.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
None.