POSITION SUMMARY:
Under the direction of the Senior Hearing Administrator, the Appeals Case
Manager performs highly confidential and complex administrative and project
management functions in support of the day-to-day operations of the Office of Appeals.
The incumbent of this position provides procedural assistance, case management
and support to other unit staff.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Conducts
initial review and case analysis of appeals received by the Office of Appeals
to determine jurisdiction; prepares and drafts routine correspondence to
appellants acknowledging receipt of cases or delineating procedural
requirements;
Dockets
appeals and schedules cases for hearing by Hearing Administrators within
requisite timeframes; maintains the Office of Appeals calendar;
Maintains
and tracks cases; determines appropriate case categorization, collects data on
all cases to include the status, timeframes for completion and outcomes;
analyzes the data collected to revise practices and drive change/action as
needed;
Assists
in developing and implementing effective internal controls for ongoing
monitoring and evaluation of compliance with state and federal laws and
regulations and local administrative procedures;
Assists
with the development and implementation of legal compliance reports; prepares
executive summaries, statistical reports, documents and correspondence;
Provides
leadership in the selection, implementation, use and maintenance of case
management systems; provides technical support and/or training as needed;
Participates
in the collection of case management data, the assessment and analysis of
results, the drawing of valid conclusions and the identification of resolutions
or alternative solutions;
Participates
in internal audits to monitor the system’s compliance in the collection, review
and analysis of statistical data on system and school-level program activities;
and
Performs
related duties as assigned.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Demonstrates
knowledge of all federal and state laws and regulations that pertain to K-12
education;
Specific
knowledge regarding student grading and discipline policies and procedures; as
well as the appellate process for student and employee related appeals;
Considerable
knowledge of school system functions and organizations;
Experience
in analyzing and interpreting a variety of data sources; ability to gather,
organize, analyze, and report information and data to individuals/groups of
varying sizes;
Demonstrated
competence in the ability to provide timely and accurate information needed to
inform executive decisions;
Experience
using Google platforms; demonstrated proficiency with business technology
applications (e.g. Microsoft Office Suite – Word, Excel, Outlook and
PowerPoint) and cloud-based applications;
Ability
to deal tactfully and effectively with school system administrators, staff,
parents and the community;
Ability
to quickly analyze problems and recommend workable solutions including
implementation;
Ability
to maintain confidentiality with sensitive information;
Must be
collaborative and have an excellent ability to work in a team environment with
experience in working with people of diverse backgrounds and cultures; working
across multiple departments and units;
Highly
self-motivated, self-directed, and attentive to detail; ability to prioritize
and execute tasks under pressure;
Flexibility
and ability to adapt to evolving job roles and diversity of projects; excellent
problem-solving skills and ability to develop appropriate options and actions;
Excellent
oral and written communication skills; and
Excellent
human relations skills.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
Bachelor’s degree from
an accredited college or university in law, legal studies or a closely related
field required; Master’s degree or higher preferred. A minimum of three (3) years of progressive
experience in one or more of the following areas: public school legal issues pertaining to
student discipline, non-certificated employment appeals or internal
administrative review.
CERTIFICATION REQUIREMENTS:
None Required.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
None.